About Foundever:Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our cutting-edge CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.Job Summary
This position has primary responsibility of the end-to-end delivery, deployment and first-line operational support of the enterprise endpoint workplace, including maintenance of security-hardened Windows Desktop Endpoint devices that meet both HIPAA and PCI compliance requirements. Responsible for acquiring, installing, or upgrading computer components and software, providing routine automation, maintaining security policies and performing necessary troubleshooting. This position will also resolve tickets opened by onsite engineers and technical account teams for building, upgrading and maintaining client configurations and deployments.




Duties and Responsibilities

This position coordinates with other engineering teams in resolving issues encountered during major incidents involving endpoints.
Work in an on-call rotation schedule
Participates in the implementation/upgrade/removal of software.
Create and manage device and user collections, applications, packages, and task sequences.
Key member in change management process and responsible for submitting documentation in accordance with Foundever standards.
Responsible for effectively administering both brick and mortar on-site and remote systems
Work closely with peers in the deployment of Microsoft updates, third party patching, application and operating system deployments, and Windows 11 development and servicing.
Responsible for effectively administering both brick and mortar in office and remote systems.
Understanding of local system settings and Group Policy Objects within the Windows Operati

📌 Global Endpoint Engineer (Hyderabad)
🏢 Foundever®
📍 Hyderabad