About Business

JOB DESCRIPTION

Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world-class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large-scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG-rated businesses, it is the only Infrastructure Investment Grade issuer in India.

Adani Realty: Adani Realty is the real estate arm of one of India’s leading infrastructure and development entities – Adani Group.With resolute commitment to ‘Nation Building’ and ‘Growth with Goodness’,we are developing real estate projects in the most promising destinations,integrating design aesthetics with cutting-edge construction technology.

Job Purpose:



The Lead - Cluster CRM is responsible for managing all post-sales customer interactions and ensuring a seamless customer experience for assigned sites. This role oversees end-to-end customer relationship management, including sales documentation, collections, and issue resolution, from the booking stage through to customer handover. The Lead plays a crucial role in maintaining customer satisfaction and ensuring operational efficiency across all CRM processes.

Responsibilities

Lead - CRM Cluster

Customer Experience And Relationship Management

Engages with customers to understand their needs and address any issues, creating viable solutions that enhance customer satisfaction at the site level.

Manages the entire post-sales journey, ensuring a smooth transition from booking to handover and maintaining high levels of customer retention and satisfaction.

Collects customer feedback on CRM practices and applies insights to improve processes, campaigns, and overall customer experi

📌 SBU Head (Mumbai)
🏢 Adani Realty
📍 Mumbai