We are seeking a talented and experienced skilled to lead our OPS-Vendor
Governance team. The successful candidate will play a crucial role in managing
vendor relationships, implementing robust governance controls, and ensuring
compliance with regulatory guidelines. They will also contribute to process
improvement initiatives, risk management, and the overall success of the
department.

RESPONSIBILITIES

* Supervise and manage the OPS-Vendor Governance team, ensuring efficient and
effective operations.
* Conduct end-to-end control checks during vendor onboarding, reviews,
renewals, and offboarding processes.
* Engage with internal and external stakeholders to address vendor
governance-related matters.
* Ensure all activities adhere to agreed SLAs, approved procedures, and
regulatory guidelines.
* Lead the vendor lifecycle management, including onboarding, performance
monitoring, risk assessment, and contract renewal.
* Maintain and update error trackers, customer complaint trackers, and escalate
issues as required.




* Conduct reviews and assist in meeting regulatory requirements, ensuring
timely closure of any gaps.
* Collaborate with cross-functional teams to identify, escalate, and resolve
vendor governance risks and gaps.
* Support the enhancement of the vendor governance framework by contributing to
policy updates and control design.

QUALIFICATIONS

* Bachelor's degree in Business Administration, Finance, or a related field.
* Minimum 5 years of experience in vendor governance, operations management, or
a similar role.
* Strong knowledge of banking applications, including Payment Products, CBS,
and MS Office.
* Excellent problem-solving skills and the ability to identify risks and
implement solutions.
* Proven track record in process improvement, automation, and cycle time
reduction.
* Experience in leading and managing teams, with strong leadership and
interpersonal skills.
* Proficiency in data analysis and the ability to interpret and present
data-driven

📌 VMT-Team Supervisor-OPS-Vendor Governance (Mumbai)
🏢 Kotak
📍 Mumbai