Job Overview
We are looking for a Senior Manager, IT Operations who loves solving problems and is passionate about building reliable, secure, and scalable technology services for a global workforce.
You will build and lead an India-based global IT delivery team that supports endpoint engineering platforms, service operations, Jira administration, and business systems delivery. Working closely with IT Engineering, Security, Business Systems, and business leaders in the United States and around the world, you will raise the bar on service quality, automation, up-to-date endpoint management, and delivery execution.

You have a proven track record building high-performing technology teams in India and operating in a global matrix model. You can turn strategy and technical roadmaps into clear delivery plans, develop people and capabilities, and create dependable services while aligning with global standards and local operating needs.

Responsibilities
Exercise discretion and independent judgment with respect to matters of significance.
Build the India IT delivery team:



Define the operating model, hire and develop talent, establish career paths and skills development, and create a strong one-team culture with global peers.
Lead Global Delivery execution: Set the delivery cadence, capacity plans, priorities, service measures, and escalation practices that enable the India team to support global IT and business systems outcomes.
Support the Endpoint Engineering platform: Lead the India delivery capability supporting Microsoft Intune/Endpoint Manager and related endpoint technologies, including device enrollment, configuration profiles, application deployment, patching, compliance, reporting, and operational troubleshooting for Windows and macOS.
Partner with Endpoint Engineering: Work with US-based endpoint engineering, infrastructure, security, and support leaders to turn platform roadmaps into dependable operational support, automation, documentation, and continuous improveme

📌 Senior Manager, IT Operations (India)
🏢 AGS - American Gaming Systems
📍 India