Basic Details: Fill the required information about business, unit, location, position, reports to position and date of updation of JD

Business

Financial Service – HO

Unit

Aditya Birla Health Insurance Company Ltd

Location

Thane

Poornata Position Number of the job

Reports to: Poornata Position Number

Poornata Position Title of the job (30 characters max)

Deputy Chief Manager

Business Excellence

Reports to: Poornata Position Title

Lead – Business Excellence

Function

Business Excellence, CX, Data & Innovation

Reports to: Function

Business Excellence, CX, Data & Innovation

Department

Business Excellence

Reports to: Department

Business Excellence

Designation of the Employee

Chief Manager

Designation of the Manager

AVP / DVP

Business Excellence

Date of writing/updation of JD

17 th Feb, 2026

Job Purpose: Write the purpose for which the job exists (in 2-3 lines) (Max 1325 Characters)

The candidate is expected to Improve, Change and Transform existing Business Operations / Functions by





Performing detailed study / assessment of business operations / functions (end to end – customer, vendor, people, process, technology) and determining areas for change and improvement
Developing a roadmap to deliver improvements as per the business plan
Developing solutions to implement change and improve business metrics
Developing reports to track the impact (savings) of the change and transformation
Working closely with functional leaders to embed Business Excellence (frameworks, tools, practices etc.) across the business to help improve service delivery, reduce cost, improve NPS and enhance capability
Designing and re-engineering business processes
Driving process controls around errors and outliers to improve quality
Dimensions: Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job.

Business Workforce Number

(Max 254 Characters)

Unit Workforce Number

(Max 254 Char

📌 Lead - Process Excellence(Thane- JB 9) (India)
🏢 Aditya Birla Health Insurance Company
📍 India