Manager – Customer Success - Performance Marketing
Location: Remote
Shift timing: US (5pm-2am)

Role Overview

We are looking for a Manager – Customer Success with robust experience in Performance Marketing and team management. This role will be responsible for managing and developing Customer Success teams across the US and India, ensuring strong client relationships, campaign performance, and successful delivery of performance marketing initiatives.

The ideal candidate should have hands-on knowledge of performance marketing, strong client
management skills, and prior experience managing a team of 4–5 members.

Key Responsibilities
Manage and mentor the Customer Success/Client Success teams across the US and India.
Lead and support a team of approximately 4–5 Customer Success professionals.
Build strong relationships with clients and act as a strategic point of contact for key accounts.
Drive customer success by understanding client objectives and translating them into effective performance marketing strategies.




Oversee performance marketing campaigns across channels such as Paid Search, Paid Social,Display, Programmatic, and other digital channels.
Monitor campaign performance, identify opportunities for optimization, and ensure teams are delivering against client KPIs.
Partner closely with internal teams including Performance Marketing, Media Buying, Analytics, Creative, and Product to ensure seamless execution.
Review campaign performance and provide actionable insights and recommendations to clients.
Establish and monitor team-level goals, KPIs, and performance metrics.
Coach team members on client management, performance marketing strategy, problem-solving,and account growth.
Identify risks, resolve escalations, and ensure a high level of customer satisfaction and retention.
Drive account growth by identifying opportunities for upselling, cross-selling, and expansion.
Develop processes and best practices to improve team efficiency, customer experience, and ca

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