Working Days: Mon-Fri

Working Hours: 20:00 IST-05:00 IST

The Service Readiness Engineer is responsible for ensuring new customers and new services are ready for operational life by acting as a key stakeholder in the Onboarding process to represent the needs of the Operational teams. Working on joint and individual projects, responsibilities include ensuring systems are configured and updated, training and resource requirements are identified and communicated, risks are identified and mitigated and in life processes are developed and delivered to the operational teams. Also, responsible for early life support and ongoing continual improvement to readiness and operational processes as well as being an active participant in Project “lessons learned” sessions.

Job Summary

The Service Readiness Engineer is responsible for ensuring recent customers and new services are ready for operational life by acting as a key stakeholder in the Onboarding process to represent the needs of the Operational teams. Working on joint and individual projects,



responsibilities include ensuring systems are configured and updated, training and resource requirements are identified and communicated, risks are identified and mitigated and in life processes are developed and delivered to the operational teams. Also, responsible for early life support and ongoing continual improvement to readiness and operational processes as well as being an active participant in Project “lessons learned” sessions.

Essential Duties And Responsibilities

Main point of contact for assigned projects
Scope includes new services, new customers and decommission of existing services/customers
Validation of design proposal
Working with customer representatives to fully understand Business Requirements
Process design and Continual Service Improvement
Identifying training and resource requirements
Contribute to global, scalable Process and procedures
Develop test and certification plans for new services and customers
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📌 Service Readiness Engineer (Gurugram)
🏢 AVI-SPL India
📍 Gurugram