Job Description
Job Overview: Provide 24×7 hands & feet onsite support for Data Center equipment at DC
nKey Responsibilities:
n
- n
- Perform physical racking, stacking, and cable patching for network devices.n
- Support routine hardware maintenance, replacements, and vendor visits.n
- Monitor local DC alerts and escalate to L2 engineers.n
- Maintain inventory of cables, patch panels, and network racks.n
- Ensure compliance with DC operational safety and access guidelines.n
- Prepare operational reports, capacity/utilization inputs and service metrics.n
- Ensure SLA compliance, audit readiness and RBI/security policy adherence.n
- Maintain SOPs, runbooks, KB articles and operational documentation.n
- Coordinate with OEMs/vendors and internal teams for issue resolution.n
- Support DR drills, patching,



vulnerability remediation and preventive maintenance.n
- Participate in RCA preparation for Priority incidents.n
- Follow Incident, Problem, Change and Service Request Management processes.n
- Perform daily physical equipment health checks and media/tape handling where applicable.n
- Maintain visitor/material movement registers and support vendor escort activities.n

nTechnical Skills: Networking basics (LAN/WAN), cabling, DC operations, ITSM ticket logging.
nCertifications: Preferred: ITIL Foundation; Nice to have: CCNA
nCoverage Model: Onsite 24×7 (shift-based), DC Mumbai

📌 Data Center (Mumbai)
🏢 S2Integrators
📍 Mumbai