Key Responsibilities:
1. Claims Processing and Resolution:
• Oversee end-to-end claims validation, approval, and settlement processes.
• Ensure claims related to stock returns, pricing errors, incentives, and disputes are
addressed efficiently.
• Implement strong reconciliation mechanisms to minimize financial losses and
discrepancies.
• Drive automation in claims processing using ERP (SAP, Oracle, Tally, etc.).
2. Stakeholder Coordination and Dispute Management:
• Collaborate with sales, supply chain, finance, and legal teams to ensure smooth
claim resolution.
• Address high-value disputes and critical escalations from distributors, hospitals, and
trade partners.
• Work closely with vendors and internal audit teams to improve claim validation
accuracy.
3. Reporting and Process Optimization:
• Monitor claims trends, aging analysis, and settlement TATs to identify process
gaps.




• Develop and present MIS reports on claims exposure, financial impact, and
outstanding liabilities.
• Implement cost-saving measures and improve working capital efficiency through
effective claim handling.
Key Skills and Competencies:
- Expertise in Pharma Claims and Commercial Finance (Sales Returns, Trade Discounts,
- Expiry & Damage Claims)
- Robust Analytical and Problem-Solving Skills for resolving disputes and optimizing
- claims processes
- Proficiency in ERP and Finance Systems (SAP, Tally, Oracle, or similar)
- Understanding of GST, TDS, and Pharma Regulatory Requirements
- Leadership and Stakeholder Management to coordinate across multiple teams
- Process Automation and Data-Driven Decision Making
- Very Good Excel Skills

📌 Claims Manager (Bengaluru)
🏢 Thyrocare
📍 Bengaluru