Deputy Manager - Warranty Management (Fire Fighting Engine Pumps)
KSB Pumps Limited is seeking a driven Deputy Manager - Warranty Management (Fire Fighting Engine Pumps) to lead the effective complaint management for our firefighting engine and industrial pumps. This role is ideal for a Mechanical Engineer with experience in the Engine & Pump Industry who possesses a robust technical background in these products and exceptional problem-solving skills.
Major Responsibilities:
- Effectively manage complaints for firefighting engine and industrial pumps.
- Ensure on-time complaint closure.
- Coordinate complaints/commissioning with Engine OEM (Original Equipment Manufacturer).
- Manage Field Service Coordinators of the Engine OEM and follow up with them until complaint closure.
- Document all complaint interactions and resolutions.
- Investigate the root cause of complaints and identify potential solutions.
- Implement corrective actions to prevent the recurrence of complaints.
- Monitor and evaluate the effectiveness of implemented solutions.




- Provide technical support to the Field Service team as required.
- Book & execute spares for warranty complaints with close coordination with the Engine OEM.
- Coordinate with TSS (Technical Sales Support), PMPS (Product Management & Production Systems), QA (Quality Assurance) & Production for product/process improvement.
- Prepare reports on complaint trends, defect trends, resolution times & other relevant metrics. Present findings & recommendations to management in monthly meetings.
- Arrange Technical Trainings for firefighting industrial pumps.
- Manage warranty & service agreements with engine suppliers.

Skills:
- Strong technical background of firefighting pumps & Engines.
- Target-oriented and adept at Problem Solving.
- Ability to handle stressful situations and maintain composure under pressure.
- Good communication , having quick decision-making skills.

Qualifications:
- Formal Education : Bachelor of Engineering -

📌 Deputy Manager (Nashik)
🏢 KSB Pumps
📍 Nashik