Essential Duties and Responsibilities
- Order Form Creation and Management: Accurately processes and manages client order forms, ensuring all client requests are captured and communicated to the appropriate team members for execution
- Client Support: Assist Senior CSMs in managing client portfolios, including scheduling meetings, preparing reports, and responding to client inquiries to ensure a high level of customer satisfaction
- Conversion Project Assistance: Support the execution of client deliverables by coordinating with internal departments, tracking project progress, and ensuring timely delivery of services
- Data Management: Maintain and update client records in ChurnZero and SalesForce, ensuring accuracy and accessibility of information for the team
- Reporting: Generate and distribute regular reports on client activity, project progress, and team performance to Senior CSMs and management
- Continuous Improvement: Contribute to the continuous improvement of the customer success processes and strategies based on client feedback and observed challenges




- QBR and ABR Preparation: Assist Senior CSMs in pulling data for client presentations and tracking progress.
- Internal Follow-up: Work with internal ModMed teams to accomplish client work and devise solutions for ongoing issues.
- Renewal Assistance: Build renewals in CPQ and manage/track ongoing renewal timelines and processes. Experience and Skills Requirements

Experience and Skills Requirements:
- Bachelor s degree
- 1-2 years of experience in a customer success, sales support, or administrative role, preferably in a technology or service-oriented business.
- Excellent communication skills, both written and verbal, with the ability to effectively convey information to clients and team members
- Robust organizational and time-management skills, with a proven ability to manage multiple tasks and priorities in a fast-paced environment
- Proficiency in CRM software and Microsoft Office Suite
- Strong proble

📌 Customer Success Coordinator (Secunderabad)
🏢 ModMed Technologies India Private Lid
📍 Secunderabad