Your Role:
- Play a critical leadership role in ensuring day-to-day operations are running smoothly, productivity targets are met, a high level of customer service is delivered, and overall service delivery is consistently maintained at the highest standards while ensuring ModMeds billing and compliance processes and Standard Operating Procedures (SOPs) are followed.
- Conduct quality assurance reviews of daily work to ensure high quality is maintained across all processes.
- Help the team to prioritize their work and understand the critical importance of following SOPs and communicating challenges and findings to their supervisor in a timely manner.
- Inform leadership of critical findings impacting RCM performance and recommend solutions to improve outcomes.
- Work closely with the internal and external teams ensuring challenges and findings raised by analysts are documented, actioned upon, and converted to wins within set timelines.
- Collaborate with onshore and offshore training teams to create and deliver vertical-focused knowledge to team members.




- Review the Practice KPI Trends and work with the team to identify and resolve issues promptly and thoroughly.
- Partner with onshore and offshore teams on creating and implementing processes and procedures for identifying and permanently resolving quality concerns and plans of action (POA) for client escalations.
- Work with onshore vertical teams on standardizing the processes and practice instructions.
- Development and delivery of routine reports required to monitor and report on the teams performance and provide customer feedback.
- Participate in process improvement discussions and help ensure necessary conversion to SOPs.
- Directly engaging in problem-solving on production-related issues with team members, as required.
- Work with onshore coordinators to resolve any open issues impacting performance and quality.
- Perform additional projects and job duties as assigned

Skills Requirements:
- Must have stron

📌 Supervisor, AR (Secunderabad)
🏢 ModMed Technologies India Private Lid
📍 Secunderabad