Primary Skills:
Excellent Communication - for voice, email, chat support
- Should be able to communicate effectively
- Should possess positive telephone and email etiquette
Must be a graduate
- Should be willing to work in US time zones
- Must have good customer handling skills with the ability to learn networking concepts
Job Responsibility :
- Provide technical support to customers through various channels such as chat, email, and web chat.
- Troubleshoot and resolve customer issues related to software products in an efficient manner.
- Utilize problem-solving skills to identify root causes of problems and implement solutions.
- Collaborate with internal teams to escalate complex issues when necessary.
- Maintain accurate records of customer interactions using CRM software.
- Provide technical support to customers through various channels such as chat, email, and web chat.
📌 International Voice Process Executive (Chennai)
🏢 Movate Technologies
📍 Chennai
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