Key Responsibilities:
1. Claims Processing & Management:
- Verify and process claims related to expired, damaged, and near-expiry stock from distributors and retailers.
- Validate documentation for sales returns, promotional schemes, discounts, and incentive claims.
- Ensure claims are processed within defined SLAs and aligned with company policies.
2. Credit Note & Settlement Management:
- Coordinate with the accounts team for issuing credit notes for valid claims.
- Ensure accurate adjustments in the distributor's ledger for seamless reconciliation.
- Track pending claims and follow up for approvals and resolution.
3. Dispute Resolution & Coordination:
- Investigate discrepancies in claims and resolve disputes with internal and external stakeholders.
- Liaise with the sales, supply chain, and finance teams to validate and approve claims.
- Address queries from distributors, hospitals, and retailers regarding pending claims.
4.
Compliance & Documentation:
- Ensure adherence to company policies, tax regulations (GST, TDS), and industry standards in claim settlements.
- Maintain proper records of claims, approvals, and supporting documents for audits.
- Assist in internal and external audits related to claims processing.
Key Skills & Competencies:
- Knowledge of pharma sales & distribution processes.
- Experience in claims processing, credit note management, and sales return handling .
- Understanding of taxation (GST, TDS) and regulatory requirements in pharma transactions.
- Proficiency in ERP software (SAP, Tally, Oracle, or similar) .
- Solid analytical, communication, and problem-solving skills .
- Ability to handle high-volume claims efficiently.