- . Should have hands on working experience of Special Purpose Machines CNC General Purpose Machines- HMCs VTLs.
- Should have strong ability to read understand Mechanical drawings.
- Should have strong ability to read understand Hydraulic Pneumatic circuits.
- Should have knowledge of Geometric test chart and alignment checking.
- Should have flair ability for in-depth trouble shooting analysis of field problems.
- Should be conversant with QC tools, why-why analysis, root cause analysis, 8D analysis and problem reporting. Interact with HO - Designs and Assembly for CAPA.
- Should have knowledge of Cp/ Cpk study and its analysis.
- Must have hands on experience to commissioning of the different types of CNC PLC controlled machines.
- Handle independently the field issues, customer complaints and servicing issues.
- Plan/ schedule preventive maintenance, shut down maintenance at customers sites.
- Co-ordinate with HO- Designs, Assembly and Customer service for attending field complaints, spares requirement.




- Communicate with accessories suppliers to resolve problems related to their units problems/ quality issues etc.
- Attend break down calls on highest priority.

Preferred Experience (Electrical):
- Basic knowledge of Fanuc, Mitsubishi Siemens CNC controls.
- Basic knowledge of PLCs like Siemens/Mitsubishi.
- Exposure of handling variable frequency drives like Control Technique, Mitsubishi, Siemens Danfoss etc.
- Exposure on checking editing PLC program for above controllers and make correction would be an added advantage.

Other important requirements:
- Good written spoken English communication skills.
- Should have valuable administrative skills with having prior exposure of heading a team of Engineers Technicians (min. team strength 15 above).
- Should have flair for customer service job be able to understand and address customers need competently.
- Good soft skills, data management presentation skills are must.
- Willingness to travel extensively at times at sh

📌 Manager Customer Service (Gurugram)
🏢 Kennametal
📍 Gurugram