- Provide resolutions and workaround advice for customer queries
- Secure and coordinate additional resources for resolutions
- Respond positively to all customer queries
- Reproduce and diagnose reported problems, passing errors to the development team
- Assist Development and Product Verification with escalated issues
- Track support calls to closure and justify actions taken
- Contribute to team learning
- Work with users, administrators, developers, testers, consultants, and sales teams
- Deliver first-class customer service to external and internal users
- Ensure service levels are met for each incident
- Determine the urgency and potential effects of user issues Responsibilities:
- Provide resolutions and workaround advice for customer queries
- Secure and coordinate additional resources for resolutions
- Respond positively to all customer queries
- Reproduce and diagnose reported problems, passing errors to the development team
- Assist Development and Product Verification with escalated issues
- Track support calls to closure and justify actions taken




- Contribute to team learning
- Work with users, administrators, developers, testers, consultants, and sales teams
- Deliver first-class customer service to external and internal users
- Ensure service levels are met for each incident
- Determine the urgency and potential effects of user issues

Qualifications
Must-Have Skills:
- 5 to 9 years of experience in a customer-facing setting
- Proficiency with relational databases
- Advanced Excel skills, including expertise in formulas and functions for data analysis
- Competency in writing SQL/Oracle queries at an intermediate level
- Basic understanding of DB2, SQL Server, and Oracle
- Practical experience with Jenkins and Datadog
- Strong communication skills for interacting with technical and non-technical individuals
- At least 5+ years in application or product support
- Flexibility to work in rotational shifts (EST and CST)
- Excellent oral and written Eng

📌 Senior Technical Support Specialist with FP&A (Secunderabad)
🏢 Insightsoftware
📍 Secunderabad