Job Purpose(In a brief, specific one or two-sentence statement, answer the questions: "Why does this position exist?" and "What is it expected to accomplish?")

This position exists due to the need for processing, the specialised service desk in branch operations for the Cluster and for ensuring smooth functioning of the branch set ups in the Cluster.

This position is expected to accomplish a clean audit rating by handling transactions in line with regulatory and internal guidelines and also to meet the expectations of internal and external clients.

Key Accountabilities

1. Handle & Processing of Trade, FCY remittance, Capital account transactions and specialised operations of branches as per defined SOPs and in line with regulatory and compliance guidelines.

2. Adherence to agreed TATs with business thereby ensuring customer satisfaction.

3. Ensure that the process controls are implemented at the branches as per the timelines specified and strictly adhered as per the changes.

4. MONITORING OF Inwards in NOSTRO.

5.



Handle exceptions and deferrals and ensure closure within timelines. Ensure MIS and reports are submitted in a timely manner.

6. Improving day 1 preparedness for inspections. Maintain Satisfactory audit performance. No high risk points and reduce number of medium risk findings. Overall reduction by at-least 50% on Audit findings.

7. All Stake-holder management (Internal / External)

8. Self Learning, Multi-tasking.

Job Duties & responsibilities

1. Handle & Processing of Trade operations, FCY remittance, Capital account transactions and specialised operations with zero errors.

2. Ensure adequate coordination with centralized operations teams to maintain high quality service and internal and external customer satisfaction.

3. Ensure all transactions received (Trade, FCY, Wealth management, Retail servicing, CMS Cheque Clearing) are raised in a timely manner and all reconciliation activities are performed.

4. Ensure timely receipt and submission

📌 Officer, Specialist Operations, Consumer Banking Group (Ahmedabad)
🏢 DBS Bank
📍 Ahmedabad