Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Schedule service appointments and follow up with customers.
- Maintain customer databases and update records accurately.
- Conduct post-service feedback calls and record customer satisfaction levels.
- Resolve customer complaints and escalate issues when required.
- Coordinate with service advisors and workshop teams for timely updates.
- Inform customers about service reminders, campaigns, and promotions.
- Ensure a positive customer experience at every touchpoint.
- Generate customer satisfaction reports and maintain MIS records.
- Support customer retention and loyalty programs.
Required Qualifications
- Graduate in any discipline.
- 1-3 years of experience in the automobile industry preferred.
- Freshers with excellent communication skills may also apply.
- Good knowledge of MS Office (Excel, Word, Outlook).
Skills Required
- Excellent verbal and written communication.
- Robust customer handling and problem-solving skills.
- Ability to work under pressure.
- Teamwork and coordination skills.
- Professional attitude and positive behavior.
- Time management and multitasking ability.
Salary Range
₹18,000 - ₹30,000 per month (Depending on experience and skills)
Working Hours
- 6 Days Working
- As per company policy