Rich Industry Experience in Payments Domain in the Banking Sector mainly covering Cheque Processing End to End Lifecycle
- Experience in Funds transfer, ACH, SWIFT, Investigations, Reconciliation, Treasury Operations
- Manage a large Team and improving team performance on various KPIs
- Identify process re-engineering opportunities and invoke GB/Yellow belt projects as necessary to execute the projects.
- Review performance metrics (Productivity and Quality levels) of the team to drive operations excellence
- Manage client communication and ensure there is a robust communication framework with the client
- Manage process / system related issues to ensure nil impact to client
- Perform periodical risk review of the process to ensure controls are put in place
- Adhere to all documentation and Audit requirements & regulations
- Adhere to the Information Security & compliance guidelines
- Create succession planning in the team and retain talent via initiatives
- Reduce communication gap between onshore and offshore partners.
- Review of EOD reports to ensure all the transactions for the day has been processed and there are no pending exceptions
- Excellent judgement and decision-making skills, demonstrated leadership skills
- Accountable for complex reporting and analysis requests
- Organizes, records, process, services the production of various activities of the team
- Best practices should be consistent across resources