Company Overview:
CallHealth is a leading digital healthcare organization dedicated to providing high quality healthcare services to customers, we strive to improve customer experiences and ensure their well -being through personalized medical solutions.
Job Summary:As a Operations Executive, you will be a vital member of our healthcare team, offering our customers, their families, and other stakeholders outstanding support and assistance. Your main duty will be to make sure that our clients have a satisfying and sympathetic experience by responding to their questions, resolving their problems, and assisting them as they navigate our healthcare services.
Responsibilities:
1. Customer Support: Provide friendly and timely assistance via various channels, addressing inquiries, complaints, and service requests efficiently to ensure customer satisfaction.
2. Appointment Scheduling:Coordinate and manage customer appointments,making every effort to accommodate their preferences and optimize healthcare provider schedules.
3.
Communication and issue resolution: Ensure accurate and explicit communication of relevant healthcare information to customer and their families, including services, policies, and procedures. Investigate and promptly resolve customer complaints and concerns, escalating complex issues as needed and ensuring timely resolutions are provided.
4. Healthcare Resource:Demonstrate a solid understanding of healthcare services offered by the company and effectively educate customers about available resources.
5. Compliance: Respect all applicable legal, moral, and regulatory requirements when handling customer information and consumer contacts.
6.Continuous Improvement: Actively participate in training sessions and stay informed about changes in healthcare services, policies, and procedures to enhance customer support skills continuously
Requirements:
Education: SSC (10TH ) ,Intermediate or any degree. Healthcare degree wi