At Prodigal, we are building AI Agents for loan servicing and collections. Founded in 2018 by IITB alumni, our journey began with one bold mission: to eradicate the inefficiencies and confusion that have plagued the lending and collections industry for decades. We are backed by Y Combinator, Accel and Menlo Ventures.

At Prodigal, we are driven by a singular, unrelenting purpose: to transform how consumer finance companies engage with their customers and, in turn, drive successful outcomes for all.

The Role:
As Technical Support Manager at Prodigal, you'll own two things simultaneously: running a tight, responsive support function and acting as the primary relationship owner for a set of assigned accounts. On the support side, you'll be the first line of defense for client-reported bugs, incidents and platform questions - triaging issues, coordinating with Engineering, and ensuring customers always feel heard and in the loop.

On the relationship side,



you'll manage a portfolio of accounts with the same depth and intentionality as a seasoned account partner - driving product adoption, flagging health risks early, and making customers feel like they have a dedicated point of contact at Prodigal.

You'll lead and develop one support resource, set the tone for what great customer service looks like at Prodigal, and report directly to the Lead - Customer Success and Deployments.

What You'll Do:
Support Operations
- Customer and Engineering Liaison- Act as the primary interface between customers and the Engineering team, translating complex issues into exact, reproducible bug reports and managing them through to resolution.
- Knowledge Management and Documentation- Establish and maintain crucial institutional knowledge by developing support playbooks, known issue logs, and comprehensive resolution documentation to prevent knowledge silos.
- Team Leadership and Mentorship- Manage and mentor a support resource, providing regular work reviews, focused skill development,

📌 Technical Support Manager (Mumbai)
🏢 Prodigal
📍 Mumbai