Telecaller Executive (Education Counselling)

Position: Telecaller - Education Counselling
Industry: Education
Location: Gurugram

Job Type: Full-time

About the Role:
Key Responsibilities:1. Outbound & Inbond Calling
- Make outbound calls to prospective students and parents who have expressed interest in various educational programs or courses.
- Introduce the educational offerings, including institutions, courses, certifications, and career opportunities.
- Qualify leads by gathering relevant information regarding the student's interests, academic background, and future career goals.

2. Counseling & Guidance
- Provide personalized counseling to students regarding various courses, universities, and career options based on their academic interests and aspirations.
- Offer guidance on scholarships, financial aid options, and other student support services.

3. Product Knowledge & Information Sharing
- Stay updated on the latest courses, colleges, admission requirements, and academic trends to provide accurate and timely information to students.




- Maintain a thorough understanding of the programs, certifications, and other educational offerings promoted by the company.

4. Appointment Scheduling & Follow-ups
- Schedule counseling sessions, webinars, and consultations with students, parents, or other relevant stakeholders.
- Follow up with leads and students who have shown interest but have not yet made a decision to convert inquiries into enrollments.

5. Customer Relationship Management
- Build and maintain robust relationships with prospective students, parents, and educational institutions.
- Provide excellent customer service by addressing concerns and queries related to the courses, admission process, or career planning.

6. Sales Conversion & Documentation
- Achieve daily, weekly, and monthly targets for lead conversion and enrollment.
- Maintain accurate records of calls, leads, and conversions in the CRM system.

7. Reporting & Feedback
- Provide daily report

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