Role Overview:
We are looking for a proactive Customer Support Executive to enhance customer satisfaction and retention. You’ll handle queries, order tracking, returns, and feedback while ensuring a seamless experience across multiple channels.

Key Responsibilities:
- Address concerns like order status, complaints, leakages & delivery issues.
- Handle queries (address verification, product usage, benefits) quickly and efficiently.
- Coordinate with logistics partners (Delhivery, ShipRocket) for order-related concerns.
- Engage with loyal customers for testimonials & events.
- Help reduce cart abandonment by resolving purchase hesitations.

What We’re Looking For:
- 0 - 1.5 years of customer support experience (E-commerce/FMCG preferred).
- Robust communication skills in English & Hindi (verbal & written).
- Ability to handle escalations professionally with a customer-first approach.
- Familiarity with CRM & ticketing systems is a plus.
- Passion for customer service & relationship-building

If you're eager to create meaningful customer experiences, we'd love to hear from you

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Cse (Customer Support Executive) (Ahmedabad)
🏢 HoneyVeda
📍 Ahmedabad