Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a adaptable work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Advanced Traveler Escalations Supervisor

Our Corporate Functions are made up of teams that support Expedia Group, including Employee Communications, Finance, Traveler and Partner Service Platform, Legal, People Team, Inclusion and Diversity,



and Global Social Impact and Sustainability.

At VRBO, we are committed to delivering exceptional traveler experiences. We believe that our team plays a pivotal role in achieving this goal. We are seeking an experienced and dedicated Traveler Service Supervisor to lead and guide our team in maintaining service, quality, and traveler experience standards, and to ensure continuous improvement in our operations.

As a Advanced Traveler Escalations Supervisor, you will have the responsibility of overseeing and leading the team to achieve and maintain service, quality, and traveler experience standards. You will be evaluating the performance of agents to ensure all key areas of responsibility are met while upholding the highest quality standards. Additionally, you will partner with internal teams and stakeholders to collect and share feedback aimed at process optimization.

In this role, you will:
- Perfo

📌 Advanced Traveler Escalations Supervisor (Gurugram)
🏢 Expedia Group
📍 Gurugram