JOB DESCRIPTION
- GENERAL FUNCTION:
- By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Commercial products and services.
- Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience.
- ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Handles customer interactions in a skilled, courteous manner.
- Provides accurate information to the customer. Explains products and policies so the customer can understand.
- Handles Premier and Core client interactions. Serving as the main point of contact for this segment of clients.
- Directs Treasury Management product and service requests to the CSC Implementations Specialists.




- Accurately enters or confirms customer information into database; initiates and/or completes proper request forms in assisting customers.
- MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- High school education or equivalent.
- Freshers are welcome.
- Experience in International voice process would be a plus.
- Excellent telephone communication skills are essential.
- Must be able, and willing to learn about Bank products and services.
- Good problem-solving skills.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:
- Provident Fund

Experience:
- International voice process: 1 year (required)

Language:
- English (required)

Work Location: In person

📌 Customer Service Agent (Santacruz West)
🏢 Advait Techserve India
📍 Santacruz West