Responsibilities:
- Respond to incoming professionally.
- Resolve customer queries, complaints, and requests promptly.
- Maintain accurate records of interactions and transactions.
- Guide customers about company services, job opportunities, and procedures.
- Escalate complex issues to supervisors or relevant departments.
Requirements:
- Excellent communication skills in English and [local language].
- Team player with a friendly and patient attitude.
- Ability to multitask and work under pressure.