Job Summary:
The Customer Care Executive is responsible for handling customer inquiries, resolving complaints, and providing accurate information about products or services. The role requires excellent communication skills and a customer-focused approach.

Key Responsibilities:
- Handle inbound and outbound customer calls.
- Resolve customer complaints in a timely and skilled manner.
- Provide product/service information to customers.
- Maintain records of customer interactions in CRM.
- Follow up with customers to ensure issue resolution.
- Escalate complex issues to the concerned department.
- Meet quality standards and performance targets.

Required Skills:
- Excellent verbal and written communication skills.
- Good listening and problem-solving ability.




- Basic knowledge of MS Office and CRM software.
- Patience and ability to handle difficult customers.
- Ability to work in rotational shifts (if required).

Qualification:
- 12th Pass / Graduate (Any Stream).
- Prior customer service experience preferred but not mandatory.

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹27,000.00 per month

Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid time off

Work Location: In person

📌 Customer Care Executive (Noida)
🏢 Netcom Learning
📍 Noida