We are seeking a remote Support Coordinator to join our team, helping drive the improvement of our Client's experience and the efficiency of our support team. This role is ideal for someone who thrives in a distributed environment, communicates proactively, and is comfortable working independently while staying highly collaborative across digital channels.

Key Responsibilities
- Manage daily responsibilities in a remote environment including case, contact, and account management with some calls or meetings required
- Checking multiple communication entry points and logging cases as applicable from the messages conveyed
- Act as a backup for the Senior Support Coordinator on tools administration and monitoring
- Collaborate with cross‑functional teams through virtual tools (Teams, Outlook, Salesforce, etc.)
- Maintain clear documentation and communication to ensure alignment across time zones
- Contribute to virtual meetings, training sessions, and project planning
- Attention to Detail is a must and following process documentation that can change quickly as business needs adjust.





Required Qualifications
- Proven ability to succeed in a remote or asynchronous work environment
- Solid written and verbal communication skills
- Excellent time‑management, self‑organization, and follow‑through
- 1-3 years similar experience

Preferred Qualifications
- Experience with remote collaboration tools (Microsoft Teams, Outlook, SharePoint, etc.)
- Experience with Salesforce Service Cloud case management system is a plus
- Experience using Vonage Contact Center or similar is a plus
- Comfort working with distributed teams across regions or time zones
- Prior remote work experience

Work Environment
- Remote with Hybrid preferred
- US Hours in 8-hour shifts ( generally between 8am Eastern and 8pm Eastern)
- Digital‑first culture that values transparency, documentation, and communication
- High Speed Reliable internet is a must have if working remotely from a home office

Benefit

📌 Support Coordinator (Pune)
🏢 Momentive Software
📍 Pune