Ginseng Hotels is looking for a detail-oriented and responsible Operations Executive to work at our Head Office.
This role involves managing OTA platforms, handling bookings, coordinating with sales, monitoring revenue performance, and ensuring smooth backend operations for multiple hotel properties.
Key Responsibilities
- Monitor room inventory, pricing, and availability on OTAs
- Handle booking entries and updates in hotel software/PMS
- Coordinate with B2B agents for booking payments and follow-ups
Required Skills:
- 1-3 years experience in hotel operations / OTA handling / backend hospitality role
- Good knowledge of OTA extranets & booking management
- Basic knowledge of MS Excel (reports, data entry, basic formulas)
- Strong coordination and follow-up skills
- Attention to detail and organized working style
- Ability to work in a fast-paced environment
- Follow up on payments from travel agents and corporate clients
- Monitor daily sales performance and prepare basic reports
- Coordinate with property teams for booking execution
- Maintain booking records, vouchers, and documentation
- Assist Sales team with booking updates and follow-ups
Preferred Qualifications
- Graduate or Postgraduate (Bachelor’s or Master’s degree in any stream)
- Experience in hotel PMS software preferred
- Prior experience in hospitality head office operations is an advantage
Salary & Benefits
- Competitive salary (as per experience)
- Growth opportunity within the organization
- Stable and professional work environment
- Performance-based growth