NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.:
Job Title: IT Help Desk Associate II
Reports to: Team Lead-Tech desk
PRIMARY RESPONSIBILITIES
- Provide Level 1 technical support to end‑users via calls, chats, and web tickets.
- Follow standard troubleshooting steps and document all actions taken in the ticketing system.
- Provide information to customers regarding IT processes, password resets, how‑to queries, and known issues.
- Escalate unresolved or advanced issues to Level 2 support teams as per defined guidelines.
- Ensure excellent customer service by maintaining a positive, helpful, and professional attitude.
- Adhere to shift schedules in a 24×7 rotational environment (including night shifts).
TECHNICAL SKILLS:
- Basic understanding of Windows 10/11.
- Basic knowledge of networking fundamentals (LAN, Wi‑Fi, VPN, IP basics).
- Willingness to learn new tools, technologies, and troubleshooting methods quickly.
EDUCATION & WORK HISTORY:
- Minimum qualification: HSC (Grade 12).
- Diploma or certification in IT/Computer Science (preferred but not mandatory).
- No prior experience required — freshers with positive technical aptitude are welcome.
- Internship or IT support training experience is an added advantage.
COMMUNICATION SKILLS:
- Good spoken and written English communication skills.
- Ability to listen attentively and understand user issues clearly.
- Clear and neutral accent with polite, professional speech.
OTHER ESSENTIAL SKILLS:
- Strong customer service mindset with patience and empathy.
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📌 IT Help Desk Associate Ii (Chennai)
🏢 NCR
📍 Chennai
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