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What We'll Bring:
Job Description - Real-Time Administrator

Overview

At TransUnion, we empower our associates to own their professional journey while providing the support needed to grow and succeed. We believe in pursuing passions, taking initiative, and demonstrating leadership every day—regardless of job title. Join our team to work with innovative products, cutting edge technology, and exceptional people.

The Real-Time Administrator (RTA) plays a key role in supporting our Consumer Service Centers by ensuring optimal staffing, service level performance, and intraday workforce efficiency. This role is responsible for real-time monitoring of call traffic, staffing levels, schedule adherence, and any operational issues that may impact productivity or service delivery. The RTA evaluates events such as absenteeism, system outages, and schedule deviations, collaborating with Team Leads and Operations partners to make proactive adjustments.

This position applies workforce management practices to drive productivity, reduce variance,



and improve delivery outcomes through efficient resource utilization.

What You'll Bring:
Requirements:
- High school diploma or equivalent required
- Minimum of 3 years’ experience in a contact center setting
- At least 3 years of Workforce Management experience in roles such as Real-Time Analyst (RTA), Scheduler or Planner
- Demonstrated proficiency with Workforce Management platforms (e.g., Amazon connect, Verint)
- Experience working in a multi‑channel support call center or a 24/7 support environment is preferred

Key Responsibilities

Real-Time Monitoring & Service Delivery
- Monitor call volume flows, SLA targets, and any deviations; initiate mitigation steps to ensure service levels are met.
- Perform real-time tracking of schedule adherence including breaks, absenteeism, late logins, early logins, and any off-schedule behavior.
- Process and respond to real-time schedule change requ

📌 Real Time Administrator (Chennai)
🏢 TransUnion
📍 Chennai