We are hiring a Client Support Executive to assist customers participating in consumer promotions, loyalty programs, cashback offers, and reward campaigns. The role involves handling calls, resolving customer queries, supporting reward redemptions, and validating basic documents/images as per campaign guidelines.

Key Responsibilities
- Handle inbound and outbound calls related to promotions and reward programs
- Guide customers on eligibility, participation, and redemption processes
- Resolve basic technical issues (SMS, QR codes, web portals, mobile campaigns)
- Log customer interactions in the CRM system
- Validate invoices and documents as per SOP
- Escalate complex cases to internal teams




- Meet defined SLAs and customer satisfaction targets

Eligibility Criteria
- Graduate in any discipline
- 0-3 years of experience in customer service or call centre roles
- Good communication skills (English + one regional language preferred)
- Robust attention to detail and basic computer knowledge
- Ability to handle high call volumes

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Education:
- Bachelor's (required)

Language:
- English (required)

Work Location: In person

📌 Client Support Executive (Mumbai)
🏢 Fin Bulls
📍 Mumbai