We are looking for a Sales & Support Executive to handle customer support, lead follow-ups, and basic sales coordination. This role involves assisting customers with product usage, resolving queries, following up on leads, and supporting revenue generation through structured communication and reporting. The role requires robust coordination skills and comfort in handling both support and sales responsibilities.
Key Responsibilities
Assist customers in understanding features and resolving basic issues
Follow up with incoming leads and trial users to explain product benefits
Coordinate product demos and support the sales process
Maintain records of customer interactions, follow-ups, and outcomes
Prepare weekly and monthly reports such as Leads contacted, Conversions, Active customers, and Monthly Recurring Revenue (MRR)
Work closely with the product and support teams to resolve customer issues
Ensure timely communication and smooth handover between sales and support functions
Skills Required:
Clear verbal and written communication
Ability to speak confidently with customers over calls
Basic understanding of SaaS or subscription-based products
Working knowledge of MS Excel or Google Sheets
Ability to manage follow-ups and maintain accurate records
Preferred Qualifications
Graduate in any discipline
Experience in customer support, inside sales, or SaaS products is an advantage
Willingness to learn product features and business workflows
Who Should Apply
Freshers or professionals with up to 2-3 years of experience
Individuals looking to grow in SaaS sales, support, or account management
Pay: ₹12,000.00 - ₹18,000.00 per month
Work Location: In person
📌 Sales & Support Executive (Rajkot)
🏢 factoHR - Version systems
📍 Rajkot
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