The Customer Relations Officer (CRO) plays a key role in supporting branch operations and maintaining effective communication between students, internal teams, and management. This role includes managing daily operations, assisting with marketing activities, handling financial records, and providing administrative support to ensure smooth branch functioning. The CRO will also assist in lead generation and student onboarding processes.
Location :Muvattupuzha
Key Responsibilities
1. Accounts & Financial Handling
- Maintain and reconcile daily financial transactions, including fee collections, refunds, and petty cash.
- Track monthly expenses and prepare detailed expense reports for management review.
- Assist in budgeting and ensure branch operations stay within allocated financial limits.
- Coordinate with the accounts team for timely invoice preparation and record maintenance.
2. Daily Registration & Records Management
- Update student registration and admission details accurately in the internal database.
- Generate daily, weekly,
and monthly reports on registrations and admissions.
- Ensure compliance with record-keeping standards and standard operating procedures (SOPs).
3. Social Media & Marketing Support
- Help manage official social media accounts by creating, scheduling, and posting content.
- Monitor engagement and respond to basic queries or forward leads to the counselling team.
- Participate in promotional activities, including campaigns and video recordings.
- Coordinate with creative teams for marketing content creation and distribution.
4. Administrative Duties
- Support daily branch operations, including scheduling appointments, meetings, and events.
- Manage office supplies and ensure the smooth functioning of office equipment.
- Assist in onboarding recent staff with document verification and orientation.
- Maintain an organized filing system for both physical and digital records.