Responsibilities:
Vaave is seeking a Customer Relationship Executive responsible for building strong, long-term relationships with customers, driving retention, enabling referrals, and creating upsell and cross-sell opportunities. This role acts as a key link between customers and Vaave’s initiatives, ensuring customers consistently derive value from the platform.

Responsibilities:
- Build and maintain strong, trust-based relationships with existing customers
- Act as the primary point of contact for customer communication and engagement
- Understand customer needs, challenges, and goals to provide relevant solutions
- Communicate Vaave’s initiatives, recent features, and programs to customers
- Drive adoption of Vaave’s initiatives and programs across the customer base
- Gather customer feedback on initiatives and share insights with internal teams
- Proactively engage with customers to ensure satisfaction and long-term retention
- Identify early signs of churn risk and work with internal teams to address concerns




- Ensure consistent value delivery from Vaave’s products and services
- Encourage and facilitate customer referrals through relationship-led interactions
- Identify satisfied customers and convert advocacy into structured referrals
- Track and follow up on referral opportunities
- Identify opportunities to upsell or cross-sell Vaave’s offerings based on customer usage and needs
- Influence purchasing decisions through relationship-building rather than direct selling
- Collaborate with sales and product teams to position relevant solutions

Success Metrics:
- Improvement in renewal and long-term engagement
- Number of customers actively adopting Vaave’s initiatives and programs
- Customer referrals
- Upsell opportunities

Expectations:
- Have strong conviction about the idea of ‘Vaave’
- 1-2 years of experience, preferably in customer-facing roles in B2B companies
- Familiarity with customer engagement, retention, or referral programs
- Ability to learn and

📌 Customer Relationship Executive Expand more (Hyderabad)
🏢 Vaave
📍 Hyderabad