Rahbar Fashion Private Limited (Brand Name Dulhe Sahab) is seeking a Customer Service Representative to join our team Dulhe Sahab is a popular men's ethnic and formal wear brand located at Shop No. 172-173, Rishabh Trade Center, Pulgaon Market, Kolhapuri, Durg, Chhattisgarh, 491001 India.
1. Key Responsibilities -
- Greet Customers warmly, address their inquiries and assist their needs within the store.
- Guide customers to relevant section of the store and assist them with product selection.
- Efficiently operate registers, manage transactions and handle the check-In & check-out of customer.
- Help them with room operation, for a seamless try-on experience.
- Promote ongoing offers, discount, and loyalty programs to customers
- Upsell and cross-sell products, including accessories and complementary items.
- Collect & record customer feedback to help improve service quality and product offerings.
- Provide insights into recurring issues or product requests.
- Ensure a clean, organized and customer-friendly environment in the store.
- Escalate unresolved issues to the supervisor or manage when necessary.
2. Skills & Qualifications -
- Proven customer service skills with a friendly and engaging personality.
- Robust organizational and professionalism skills, able to multitask effectively.
- Excellent communication skills both verbal & written.
- Must have problem solving skills.
- Must handle customer complaints or concerns regarding product, pricing & services patiently.
- Product knowledge and information regarding similar products would be an advantage.
- Strong ability to multi-task and pay attention to details.
- Equivalent customer service experience in the garment industry is a strong plus.
3. Education & Skills Required -
- High School diploma or equivalent; further training in customer service or retail management would be an advantage.
- Minimum work experience of year in Customer Service would be an advant