Key Responsibilities:
- Assist customers with queries, complaints, product/service information, and issue resoluti on.
- Maintain customer records and update the CRM system accurately.
- Follow communication guidelines, scripts, and protocols.
- Provide timely solutions and escalate issues when required.
- Ensure customer satisfaction and maintain service quality standards.
- Coordinate with internal departments for faster resolution.
Required Skills & Qualifications:
- Graduate preferred.
- Excellent verbal and written communication skills.
- Ability to handle customers professionally and patiently.
- Basic computer knowledge and typing skills.