Company Description:
Faraday Ozone Products Private Limited, established in 1996, specializes in designing and developing green solutions such as Ozone generators for air & water purification and treatment purposes, Napkin vending machines & Napkin incinerators. With a wide market presence in India and across the globe, Faraday Ozone caters its green solution products & services to 50-plus countries. The company complies with the best practices in Quality Management Systems & Procedures, with a focus on consistently innovative & environmentally friendly solutions.
Role Description:
We are looking for a proactive Inside Sales Coordinator to support the sales team by handling key customer accounts, managing order processing, coordinating internal teams, and preparing sales reports. The role involves inside sales support, customer follow-ups, and ensuring smooth execution of sales orders from enquiry to dispatch.
Responsibilities
- Handle assigned key customer accounts and act as the primary point of contact
- Coordinate with sales team to manage enquiries, quotations,
and order confirmations
- Process sales orders accurately in ERP/CRM and track order status
- Perform inside sales activities, including customer follow-ups and lead coordination
- Coordinate with Production, Dispatch, and Accounts teams for timely order execution
- Ensure proper documentation such as quotations, sales orders, invoices, and dispatch details
- Prepare and maintain sales reports, order tracking reports, and customer data
- Follow up on pending payments in coordination with the accounts team
- Address customer queries related to orders, delivery timelines, and documentation
- Maintain updated customer records and communication history in CRM
Qualifications & Skills:
- Any graduate (Commerce / Business / Management preferred)
- Experience in B2B / industrial sales environment is an added advantage
- Experience in sales coordination / inside sales / order processing
- Solid customer handl