_Are you passionate about delivering excellent customer service?_
- _ Join the City of Coffs Harbour and contribute to serving the community_
- _ Work alongside a friendly, supportive and passionate team._

About the role
- Please refer to the Position Description for a more detailed understanding of the role. _

About You

You feel confident in frontline roles, being able to communicate clearly and using effective problem‑solving skills to resolve issues and manage conflict professionally. You understand local government services and how they support the community. You are proficient in Microsoft Office, work well within team, and are committed to providing positive, professional, and solution‑focused outcomes. You may hold a Certificate IV in Business Administration or similar qualification or have experience delivering excellent customer service across a wide range of inquiries

What's on offer?
- Competitive Salary around $72,134.07 depending on your capabilities and experience + 12% superannuation.




- Permanent Full Time 35 hours per week.
- Flex time, adaptable work arrangements and generous leave entitlements
- Numerous advantages as outlined here

About us

The City of Coffs Harbour strives to ensure the community and visitors can enjoy and grow the City's opportunities. We empower our people to innovate and work collaboratively with accountability and respect at the core of our approach. This is an excellent chance to be a part of a dynamic organisation and a thriving community in one of NSW's most beautiful regions. Check out the benefits of living on the Coffs Coast

Hear from General Manager, Murray 'Muz' Wood, on why a career at the City of Coffs Harbour - might be for you.

Want to chat?

Want to apply?

Applications are to be submitted by 9pm (AEST, NSW) on the advertised closing date.

Applications Close: 15 Mar 2026

📌 Customer Resolution Officer (Naushera)
🏢 Coffs Harbour City Council
📍 Naushera