Job Summary

The CRM Coordinator will be responsible for managing customer relationships and ensuring seamless communication between the front-end sales team and the backend manufacturing, warehouse, and logistics departments. You will track the lifecycle of a luggage order—from the initial lead to final delivery—ensuring data integrity and customer satisfaction.

Key Responsibilities

1. Data & Relationship Management
- Maintain and update the CRM database with accurate lead, client, and order information.
- Segment the database based on retailer types (e.g., hypermarkets, specialty travel stores, corporate gifting).
- Monitor customer feedback and warranty claims, ensuring they are logged and addressed.

2. Backend & Production Coordination
- Order Tracking: Convert sales inquiries into production orders and relay specific custom requirements (e.g., private labeling, specific TSA lock types, or colorways) to the manufacturing team.
- Inventory Alignment: Coordinate with the warehouse/backend team to check stock availability before confirming bulk orders.
- Timeline Management:



Communicate production lead times from the factory back to the sales team/client to manage expectations.

3. Reporting & Analysis
- Generate weekly reports on sales pipeline, order fulfillment rates, and common customer pain points.
- Analyze "Returned Merchandise Authorization" (RMA) data to help the backend team identify potential recurring defects in specific luggage lines.

4. Post-Sales Support
- Coordinate with the logistics team to provide customers with shipping updates and tracking details.
- Manage the "After-Sales" process, including spare parts (wheels, handles) requests and repair status.

Required Skills & Qualifications
- Experience: 2-4 years in CRM coordination, preferably in manufacturing or consumer durables.
- Technical Skills: Proficiency in CRM software (will be preferred).
- Communication: Exceptional verbal and written skills; the ability to translate "Sales Talk" int

📌 CRM ~ Back Office Job (Satpur Colony)
🏢 timus lifestyle
📍 Satpur Colony