We are looking for a customer-focused Air & Train Customer Support Executive to assist customers with flight and train-related inquiries, bookings, changes, and issue resolution. The role involves providing timely, accurate, and empathetic support across multiple communication channels while ensuring a smooth travel experience for customers.
Key Responsibilities
- Handle customer queries related to air and train bookings, schedules, fares, cancellations, rescheduling, and refunds
- Assist customers with ticket issuance, modifications, and revalidation:
- Resolve customer complaints and service issues in a qualified and timely manner
- Coordinate with airlines,
rail operators, and internal teams to ensure quick resolution
- Provide accurate information on travel policies, baggage rules, and fare conditions
- Maintain detailed records of customer interactions in CRM systems
- Ensure compliance with company policies and service quality standards
- Meet defined customer satisfaction and productivity targets
Job Types: Full-time, Permanent
Pay: ₹14,000.00 - ₹22,000.00 per month
Application Question(s):
- Must Have Experaince in Air & Train (Customer Support)
Work Location: Remote
📌 Air & Train (Customer Support) (Delhi)
🏢 Trapeza Neobank of India
📍 Delhi
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