Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking an enthusiastic and detail-oriented Guest Service Associate (GSA) to join our Front Office team in Mysuru, India. As a GSA, you will be the first point of contact for our guests, setting the tone for their entire stay with your warm welcome, qualified demeanor, and exceptional service. This role offers an exciting opportunity to develop your hospitality career while delivering outstanding guest experiences in a fast-paced,



collaborative environment.
- Warmly greet and welcome guests upon arrival, creating a positive and memorable first impression of our hotel
- Efficiently manage check-in and check-out processes with accuracy and meticulous attention to detail
- Handle guest inquiries, requests, and complaints promptly and professionally, demonstrating empathy and problem-solving skills
- Maintain comprehensive knowledge of hotel services, local attractions, dining options, and upcoming events to assist guests effectively
- Process room reservations, modifications, and cancellations accurately using the hotel property management system (PMS)
- Manage cash transactions, process payments, and maintain precise financial records with transparency
- Keep the front desk area organized, clean, and presentable at all times, reflecting our commitment to excellence
- Adapt quickly to changing priorities and manage multiple

📌 GSA - Front Office (Mysuru)
🏢 AccorHotel
📍 Mysuru