AxisPhone: TrainerINTERNAL USAGE:No. of Vacancies: Reports to:AxisPhone: Location Training HeadIs a Team leader?NoTeam Size: Grade:ManagerBusiness:Retail OperationsDepartment:�Axis PhoneSub-Department:Axis PhoneLocation:Mumbai/ChennaiAbout Axis Phones
Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.

About the Role Key Responsibilities
- Managing New Hire Training (NHT) batches � ~15 to 20 new joiners in each batch � end to end,
- Conducting all trainings � process, product,



applications, soft skills, etc. � that are part of the NHT roadmap and timelines,
- Maximizing learning retention through regular tests, mock calls, teach-back sessions, case-study discussions, and other class participation techniques,
- Ensuring engagement of new joiners and facilitate connect sessions with critical stakeholders,
- Owning the performance and retention of recent joiners during classroom training, Pre-OJT as well as OJT, ensuring that they meet all the Pre-OJT and OJT targets,
- Addressing the learning and developmental gaps of the batch through ongoing feedback and coaching basis call evaluations / listening / barge-ins,
- Working closely with mentors and track performance improvement through daily reporting,
- Adhering to the documentation and other compliance requirements that are part of NHT,
- Ensuring seamless transition from NHT to M1 without any impact on performance,
- Mentor

📌 AxisPhone:Trainer (Noida)
🏢 Axis Bank
📍 Noida