Your client responsibilities:
- Assigns appropriate client service personnel to engagements by assessing information presented, reviewing options available and presenting recommendations based on Sub-Area policies and client/personnel requirements (experiential development, client assignments, complexity of engagement, continuity, expertise required, etc.)
- Challenges hours and personnel scheduled as appropriate to ensure efficient utilization of resources.
- Promotes and monitors the sharing of resources based on the Sub-Area's strategy; networks with other team members across Sub-Areas and service lines to address resource needs and/or conflicts.
- Builds relationships and communicates continuously with client service personnel to understand their professional development goals and objectives. Keeps In mind experiential development goals and objectives.
- Assists in the reassignment of projects due to personnel leaving/joining the firm, or to client delay/acceleration.




- Fills open needs as identified; proactively investigates projects that may be able to be reassigned to individuals to meet requirements of the open needs.
- Raises performance issues heard to appropriate resource management leadership to ensure the appropriate approach is taken with regards to scheduling.
- Participates in orientation providing details to new hires on the resource management process.
- Provides input for performance management process.
- Participates in sub-Sub-Area and/or national conference calls, as deemed needed.
- Strong analytical skills - detail oriented
- Proficient in the scheduling tool and other Microsoft applications.
- Very strong communication skills, both oral and written
- Strong organizational skills
- Proficient at negotiation skills and conflict management
- Solid client service focus--responsive to requests maintains a sense of urgency in resolving issues
- Well versed in Firm and Sub-Area information
- Flexible in adapting to constantly changing priorities
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