Description
Do you enjoy shaping the future of product innovation by partnering with cross-functional teams, delivering customer value, and supporting successful launches? Join our dynamic team and make a meaningful impact by helping deliver high-quality products and experiences that resonate with clients. This role supports and helps manage our Chase.com Secure Web Platform and contributes to the overall success of our Digital Channels.
As a Senior Product Associate in Digital Channels Secure Web Platform, you are an integral part of the team that innovates product capabilities and supports the end-to-end product life cycle. You help represent the voice of the customer, contribute to a roadmap that balances customer outcomes and platform health, and partner closely with technology, design, and stakeholders to deliver scalable, resilient, and stable platform experiences. You will help drive execution, gather feedback, and support continuous improvement to ensure solid client experiences.
Job responsibilities
- Supports discovery efforts and market research to uncover customer solutions and help integrate them into the Secure Web platform roadmap
- Contributes to owning, maintaining, and refining the product backlog, supporting development teams in delivering against the strategic roadmap and value proposition
- Helps define and track key success metrics such as cost, feature/functionality delivery, risk posture, and reliability, escalating insights and trade-offs as needed
- Builds working knowledge of the Secure Web Platform, including business-critical functionality and the importance of foundational platform capabilities that enable future growth
- Champions customer experience and usability, helping ensure users feel productive and enabled on the website—able to complete tasks quickly and efficiently to help manage their finances and life
- Demonstrates strong technical curiosity, seeking to understand how the website functions today and identifying opportuniti