About the position

The Senior Software Engineer designs, develops, and supports scalable, API-driven solutions across Salesforce platforms, with a focus on Agentforce, order management (OMS), and AI-enabled workflows.

This role is responsible for building and integrating intelligent, automation-driven experiences that support both customer interactions and commerce operations, including order lifecycle management, service workflows, and emerging AI-assisted use cases.

You will work across Salesforce core (Service Cloud, APIs), SFOMS, integration layers, and AI services to deliver reliable, secure, and high-performing solutions. The role balances system orchestration, backend engineering, and workflow automation, while contributing to broader commerce and service capabilities.

How you will make a difference
- Design, develop, and maintain Salesforce-based solutions across OMS, Service Cloud and Agentforce
- Build and optimize agent-driven and workflow-based experiences
- Integrate Salesforce systems with external platforms using API-first and event-driven architecture




- Develop and maintain services and orchestration layers connecting Salesforce (Service Cloud, SFOMS), Commerce platforms & external APIs and AI/LLM-based systems where applicable
- Support and enhance order lifecycle workflows (creation, updates, returns, fulfillment signals)
- Contribute to AI-enabled use cases, including conversational or automated workflows using Agentforce
- Participate in backlog refinement, estimation, and delivery planning
- Establish and maintain quality, monitoring, and operational standards
- Troubleshoot and resolve issues across Salesforce, integration, and API layers
- Drive improvements in automation, system reliability, and developer productivity
- Contribute to long-term architectural planning, modernization efforts, and platform roadmap development

You are
- Experienced in Salesforce ecosystems, beyond basic configuration
- Focused on building scalable, API-first,

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