About the Role
As a LicenseOps Operations Lead, you will support end‑to‑end software license operations across the lifecycle—from demand intake and assignment to optimization and financial allocation. You will act as a key coordination point between Business teams, Sourcing, Procurement, SAM, and Finance to ensure accurate entitlement management and cost‑effective utilization of software licenses. This entry‑level operations role provides foundational exposure to software asset management processes, SaaS license administration, centralized portal management, and continuous optimization practices used across Wolters Kluwer.

Responsibilities
1. Request Process & Onboarding
- Support standardized demand intake and validate requests received through Coupa.
- Act as the bridge between Business, Sourcing, and Procurement for license onboarding and procurement workflow coordination.
- Validate pricing, run basic process tests, and ensure completeness of demand details.
- Check license availability, validate demand accuracy, and coordinate order fulfillment with Procurement teams.

2.



License Assignment & Portal Administration
- Validate accuracy of assignee lists and perform license assignment on relevant vendor portals.
- Manage license keys and share them securely with end users.
- Maintain strict controls (e.g., ensuring assignments occur only to WK domain IDs).
- Support troubleshooting for activation issues or failed license deployments.
- Handle license reassignment and updates across AD groups as needed.

3. Catalogue Management
- Maintain and update the WK Software Catalogue, ensuring product entries, naming conventions, and entitlement information remain accurate and current.
- Apply the approved software taxonomy to categorize software consistently across all vendors, product families, deployment types, and entitlement structures.
- Support the onboarding of recent software by adding catalogue entries and ensuring they meet classification and metadata standards.
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📌 Operations Lead (Pune)
🏢 Wolters Kluwer
📍 Pune