We are looking for a Product Owner who is passionate about solving complex problems and building products that delight customers.
This role sits at the intersection of Product, Customer Success, and Engineering. You will own the evolution of our field operations platform by understanding customer needs, identifying product opportunities, defining new capabilities, and guiding engineering teams through successful delivery.
Unlike an implementation or project management role, the Product Owner owns what gets built and why, ensuring the platform continues to evolve while helping Customer Success leverage existing capabilities to solve client problems.
This position requires strong product thinking, excellent communication skills, technical curiosity, and the ability to balance customer requests with long-term product strategy.
Responsibilities
Product Strategy & Discovery
Understand customer business processes and operational challenges.
Participate in Joint Application Design (JAD) sessions when product expertise is required.
Analyze customer pain points and identify opportunities to improve the platform.
Recommend solutions using existing platform capabilities whenever possible.
Identify feature gaps and define new product enhancements.
Balance customer-specific requests with long-term product strategy.
Partner with Product Leadership to prioritize roadmap initiatives.
Product Definition
Create and manage Product JIRA stories and epics.
Write explicit functional requirements and acceptance criteria.
Define workflows, user experiences, and business rules.
Collaborate with UX and Engineering on solution design.
Review Business Requirement Documents (BRDs) and proposed workflows.
Ensure solutions align with platform architecture and long-term scalability.
Cross-Functional Collaboration
Partner closely with Customer Success throughout client implementations.
Provide guidance on platform capabilities and best practices.
Support workflow discussions and