We are seeking an experienced Customer support / Technical support (US Voice) with minimum 1 year to 3 years of experience in an international voice process and this primarily requires strong international voice process experience, excellent communication skills, and the ability to handle customer queries efficiently while ensuring a positive support experience.
Key Responsibilities
Candidate should have prior work experience in international voice support (US/UK/EU).
Respond to and resolve tickets over calls in a timely and professional manner.
Troubleshoot hardware, software, and basic networking issues.
Escalate complex problems to second-level support teams
Maintain accurate records and documentation
Assist with user account setup, access, and other user related tasks.
Ensure high levels of customer satisfaction through effective communication and problem resolution.
Required Skills & Qualifications
Atleast 1 to 4 years of experience in an international voice process is mandatory.
Excellent verbal communication and customer handling skills.
Solid interpersonal, problem-solving, and multitasking abilities.
Willingness to work in US/rotational shifts.
Location: Chennai; Locality - Vandalur
Shift: Night shift & rotational week-off
Transportation: One-way cab facility (drop) is provided
Immediate Joiners Preferred.
Walk-in Details
Monday to Friday
Time – 11:00am to 5:00pm
Office location : 3, Kilambakkam Village, G.S.T Road, Vandalur, Chennai – 600 048, India
📌 Customer support (Chennai)
🏢 HTC Global Services
📍 Chennai
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