ASSISTANT MANAGER – JOB DESCRIPTION

Reports To: Managing Director / General Manager

Job Summary
The Assistant Manager is responsible for overseeing the daily operations of Hotel Apollo Grand, including guest services, housekeeping, food & beverage outlets, banquets, security, and maintenance. The role ensures smooth operations, high service standards, staff productivity, and guest satisfaction.

Key Responsibilities
Supervise daily operations across all departments and ensure compliance with hotel SOPs.
Monitor guest satisfaction and promptly resolve complaints or service issues.
Conduct daily staff briefings and coordinate with department heads.
Oversee staff attendance, discipline, grooming, and performance.
Ensure cleanliness, maintenance, safety, and operational readiness of all hotel areas.
Support banquet and event execution to ensure smooth guest experiences.
Assist in achieving room, banquet, and restaurant revenue targets.
Monitor inventory usage, operational expenses, and wastage control.




Verify daily operational and sales reports and submit updates to management.
Ensure compliance with hygiene, safety, and security standards.

Authority
Approve staff schedules and routine operational requirements.
Handle guest service recovery within approved limits.
Recommend improvements in operations, staffing, and guest experience.

Key Performance Indicators (KPIs)
Guest satisfaction and review ratings
Departmental efficiency and SOP compliance
Occupancy and revenue performance
Staff productivity and discipline
Complaint resolution time
Cost and wastage control

Qualifications & Skills
Graduate in Hospitality, Business Administration, or related field.
3–7 years of hospitality experience in a supervisory role.
Robust leadership, communication, problem-solving, and organizational skills.
Ability to manage multiple departments and maintain service excellence.

📌 Assistant Hotel Manager (Guwahati)
🏢 Hotel Apollo Grand
📍 Guwahati